Purpose Of The General Inquiry
Overview
The Patient Portal allows patients to securely communicate with our healthcare team, access personal health information, and manage certain aspects of their care online. If you have a general question that does not require urgent medical attention, you can submit a General Inquiry through the Patient Portal.
What Is a General Inquiry?
A General Inquiry is used for non-urgent, non-clinical questions, such as:
- Questions about using the Patient Portal
- Appointment-related questions (non-urgent)
- Billing or insurance questions
- Requests for forms or documents
- Questions about office hours, services, or locations
- Clarification about instructions or next steps
Do not use General Inquiry for medical emergencies or urgent health concerns.
How to Submit a General Inquiry Through the Patient Portal
- Log in to your Patient Portal
- When navigating to the Dashboard or Profile page, display the ‘Send General Inquiry’ button in the sidebar. After clicking the ‘Send General Inquiry’ button, open the General Inquiry form.
- Enter your question or concern with as much detail as possible
- Submit your message
You will receive a response from our team through the Patient Portal.
What Should NOT Be Submitted as a General Inquiry?
Please do not use General Inquiry for:
- Medical emergencies
- Urgent symptoms or worsening conditions
- Requests requiring immediate attention